shoe sketch designs

Frequently Asked Questions

  • Does XO Footwear manufacture shoes with private labels like our brand name or logo?

    Yes, we can produce and prototype your shoe design with your own private label / logo stamped or sewn on the sole, insole, or upper. You can also private label and customize shoes from our catalog of pre-made styles at XO Collection.

  • Can XO Footwear produce my own private shoe designs?

    Yes, we can prototype and produce your own private shoe design from an illustration, which can be a shoe sketch or a shoe picture. Learn more about the process from design to manufacturing here.

  • Can we choose any material in different colors or prints?

    Yes, we supply almost any shoe materials in many colors, prints, or patterns to customize your shoe. Learn more about our upper material options here. We strive to provide many options when it comes to designing and customizing your perfect shoe.

  • What types of shoes can you manufacture?
  • Can you make women’s shoes and high heels?

    We manufacture casual women’s shoes, sneakers, and slippers. We do not currently manufacture high heels or other women’s shoe styles.

  • How do you ensure that the manufactured shoes meet your client’s expectations?

    In order to get the prototype right the first time, your will work with our development team to complete your Product Brief and outline all specifications. In this brief you may define materials used, upper, outsole, lining, heel, and sole – depending on your specific design requirements. Before we start the prototype process, the sole options, upper color and materials, and other details etc. are presented to the our clients for final confirmation. If any design details have to be modified due to technical difficulties, we inform our clients in advance and ask for their confirmation. We believe that preparation and communication are the foundation of a successful partnerships. We do everything possible to eliminate unpleasant surprises.

  • Will there be a language barrier if I choose to work with XO Footwear?

    We know you may have experienced language barriers in past, working with other companies in India and Asia. However, we promise that you will not have problem communicating with our service team. Our custom service staff have years of experience working internationally and are fluent in English. We also have American staff in our California offices that you can call directly.

  • Do you have a 24 hour customer line in case someone needs help with their order?

    We are available Monday through Friday (9am to 6pm Pacific Standard Time) at +1 (909) 560-6576. We are also available 7 days a week (9am to 1am India Standard Time) at +91-93-10103081. You may also email us any time at export@xofootwear.com for a quick reply.

  • What types of payment do you accept?

      We are Bulk manufacturers and generally deal with TT, IRREVOCABLE LC, Advance Payments. 

  • What are your payment terms and policy?

     ­25% at the start of Project & Balance at the time when shipment is ready. For new customers we prefer Irrevocable LC. 

  • What is your minimum quantity of shoes per order?

     ­ 1200 Pairs per style per color. 

  • Do you send samples of materials (like leather, etc.) during the prototype phase?

     Yes we will send samples of all materials to clients.

  • What are your shipping policies?

     When we ship the initial prototype, we will send the shipment by DHL, UPS, FEDEX, or ARAMEX (your choice.) When we send the full order, we prefer Air & Sea mode to save you on shipping prices. However, we can expedite the order depending on the situation and clients needs. Charges pertaining to this will defer from place to place , nature of cargo, weight, cbm value.